We want you to be happy with your purchase. If you're not satisfied, you may return your Flush-Safe within 30 days of delivery for a full refund, excluding shipping. To be eligible for a return: The item must be unused and in its original packaging All components must be included and undamaged To start a return, please contact us at info@flushsaf.com to request a Return Merchandise Authorization (RMA). Returns sent without an RMA may not be accepted. Return shipping costs are the responsibility of the customer unless the product is defective or the return is due to our error. Once we receive and inspect your return, a refund will be issued to your original payment method. Note: This policy applies to direct purchases from our website only. Warranty-related issues are handled separately under our Warranty Policy.